Full terms can be found at http://www.lakeshorecollection.com/policies.html, but here's the main stuff:
Illinois residents add 6.85% sales tax.
Returned checks are subject to a $25 processing fee charged by our bank.
Images are of representative pieces of the edition unless a one of a kind.
Paid orders ship 1st come/1st served next business day.
If you are not satisfied with the piece, please contact us for authorization & return for exchange at customer's expense within 10 days of receipt. Models returned be in original condition & packaging. Should the replacement not meet your expectations, we will gladly refund your money upon return of the model as above, less a 20% restocking fee.
Test, bisque, promotional & other unique non-inventory items and “as-is” discounted 2nds are not eligible for return, exchange or refund. Discounted & “as-is” pieces do not come with authenticity, certificates or other documentation & may be marked as 2nds.
We do not share or sell personal information, including email addresses, with anyone in any way.
Due to the process of being burned in fire & special glazes which become molten during firing, Raku "Art of Fire" pieces may exhibit colors that appear different depending on light & angle, texture, gouges & scrapes, imbedded char. These characteristics and hallmarks of authentic fired ceramic Raku art pieces & are not flaws.
All claims must be made within 60 days of order.
All shipments are via USPS priority or UPS ground only.
Intended for display use only, not as a toy, for children under 12, or for food storage or service.